We have a lot of experience helping people reset passwords and recover access to online accounts. Our advice? To maintain your online account security: please do this right now!
Go into your account settings for your major, important accounts, like email and banks. This is especially true for any account that you would really not want to lose access to.
Make sure your phone number is a current cell phone number
If you have an old cell phone number listed, or a land line phone number, change this immediately. You want to list a cell phone that can receive texts. This allows a reset code or a confirmation code to be sent to you, proving you are the owner of the account.
Add a backup email address
If you don’t have a second email address, use a spouse or a child’s email. Or create a 2nd email that you only use for this purpose. Again, this allows a reset code or a confirmation code to be sent to you, proving you are the owner of the account.
Change old and insecure passwords
Trying to get back into an account that has been hacked into is much harder than keeping the hacker out of your account in the first place. Add 2 factor authentication at the same time.
We have helped many people who have lost access particularly to their email accounts. Sometimes there is just no way back in. Think about what you would lose. All of your old emails, and possibly all of your contacts. Depending on your account, you may also lose access to photos and documents stored in the cloud. We want to help you avoid this, so please do this right now!
This is also a good time to backup your data. In this case, we are talking about online data such as emails, or photos stored in the cloud. The process here is different. Give us a call to walk you through your options.
If you would like help with this process, just call or email and we’ll be happy to assist you! If you have specific questions, or if our terminology isn’t clear, please use our contact form to send us a message. Thank you!